LoveLit Books LLC — Return and Refund Policy

Last updated: October 16, 2026

At LoveLit Books and Bake, we want you to love your purchase! This policy explains how returns, exchanges, and refunds work for online orders and in-person market purchases.

For questions about this policy, please contact us at Team@lovelitbookshop.com.

1. Online Order Returns

We offer a 30-day return policy for eligible online purchases. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any original tags attached, and in its original packaging. You must also provide your receipt or other proof of purchase.

How to start a return

To request a return, contact us at Team@lovelitbookshop.com with your order number, the item you wish to return, and the reason for your request.

If your return is approved, we will provide return instructions and explain how to obtain a return shipping label, if applicable. Items sent back without first requesting a return will not be accepted unless otherwise required by law.

Unless an item is damaged, defective, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, customers may be responsible for return shipping costs.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if an item is damaged, defective, or different from what you ordered.

Email Team@lovelitbookshop.com with your order number, a description of the issue, and photographs when available. We will review the issue and work with you to determine an appropriate resolution, such as a replacement, exchange, or refund, as applicable.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

3. Exceptions and Non-Returnable Items

The following items are generally not eligible for returns for change of mind or personal preference:

• Perishable baked goods: Cookies, brownies, cake pops, and other perishable food products.

• Custom or personalized products: Personalized items, custom orders, and special orders that cannot reasonably be resold.

• Gift cards: Gift cards are non-returnable except where required by law.

• Sale items: Sale items are final sale for change of mind, except where a return, refund, or other remedy is required by law.

• Other non-returnable products: Items that cannot legally be returned or that are otherwise excluded from returns as permitted by applicable law.

If you have questions about whether a particular product is eligible for return, please contact us before making your purchase.

These exclusions do not prevent us from addressing damaged, defective, incorrectly described, or incorrectly supplied products where a remedy is required by law.

4. Blind Date with a Book — In-Person Market Policy

ALL SALES FINAL FOR CHANGE OF MIND

Our Blind Date with a Book products are available at LoveLit Books and Bake's in-person markets, pop-up events, and vendor booths. Each package contains a new book wrapped to conceal its title and author, creating a surprise reading experience.

Because the identity of the book is intentionally concealed, the following policy applies to Blind Date with a Book purchases made in person:

• Final sale: Blind Date with a Book purchases are final for change of mind, personal reading preferences, dissatisfaction with the surprise selection, or a preference for a different author, title, trope, or genre.

• Surprise selection: Customers should review any genre descriptions, tropes, content hints, or other information provided on the package before purchasing.

• No preference-based exchanges: We do not offer exchanges simply because a customer does not enjoy the selected book or would have preferred a different title.

• Damaged or incorrectly described items: If a book is damaged, defective, incorrectly supplied, or materially different from its description, please contact us so we can review the issue and provide an appropriate remedy where required by law.

• Policy disclosure: Our Blind Date with a Book final-sale policy will be displayed at our market booth before purchase.

This section applies specifically to Blind Date with a Book purchases made in person at markets and pop-up events. Online purchases remain subject to the applicable online return policy and any legally required exceptions.

5. Other In-Person Market Purchases

For books, merchandise, candles, and other non-perishable products purchased at markets or pop-up events, please retain your receipt as proof of purchase.

Unless a different policy is clearly disclosed at the time of sale, eligible products may be considered for return or exchange within 30 days of purchase, subject to the condition requirements and exclusions in this policy.

Perishable baked goods, gift cards, and products designated as final sale are excluded from change-of-mind returns to the extent permitted by law.

Nothing in this section limits a customer's rights regarding defective, damaged, or incorrectly described merchandise.

6. Exchanges

For eligible online purchases, the quickest way to obtain a different item is generally to request a return. Once the return is approved, you can place a separate order for the replacement item.

Exchanges for in-person purchases are subject to the applicable market policy. Blind Date with a Book purchases are not eligible for exchanges based solely on personal preference or dissatisfaction with the surprise selection.

7. European Union 14-Day Withdrawal Right

If you are a consumer purchasing online and the order is shipped to a location in the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving the goods without giving a reason, subject to applicable exceptions.

Where this right applies, it takes precedence over any conflicting provision in this policy. Certain products, including some personalized or perishable goods, may be exempt under applicable law.

Please contact Team@lovelitbookshop.com for instructions on exercising an applicable withdrawal right.

8. Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method. We aim to process approved refunds within 10 business days. Your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact Team@lovelitbookshop.com.

Refunds for damaged, defective, incorrectly supplied, or otherwise qualifying items will be handled in accordance with applicable law and the circumstances of the purchase.

9. Questions and Contact Information

If you have questions about returns, refunds, exchanges, or an order, please contact:

LoveLit Books and Bake

Email: Team@lovelitbookshop.com

We appreciate your support of our small business and thank you for being part of the LoveLit community!

Stories to savor. Treats to love.